How do you handle guest's complaints in housekeeping?

To handle guest complains in hotels, one should observe that to which department the complains are reffering. In hotels the nature of complains vary every time. That is why Guest Relation Department analyse the complains and then send it to the HOD of the concerned department.

The HOD tries to settle the issue anyway he deems fit. But the Guest Relation Officer does the follow up regularly and makes the issue settled.