What are the problems faced by an front office desk agent at a hotel?

To name few problems encountered by a front office desk agent in a hotel: 1. Overbooking: Eg. When the hotel is already fully-booked and here comes a guest with a confirmed booking through a travel agent (online booking). Trouble right? 2. Negligence of task: Eg. Guest requested for a wake-up call and the desk agent forgot to do it.

THATS NICE I GOT A KICK OUT OF IT AT SCHOOL