Limits of what am allowed to do when delivering customer service?

When delivering customer service, limits typically include adhering to company policies, procedures, and guidelines, which dictate how to handle various situations. Additionally, representatives must respect customer privacy and confidentiality, ensuring that sensitive information is not disclosed. They may also have restrictions on the authority to issue refunds, discounts, or exceptions without managerial approval. Finally, maintaining professionalism and avoiding personal opinions or conflicts is essential to uphold the brand's reputation.